FAQ

1. Do I need to register before I can make a purchase?

No, it is not a compulsion. It would just ensure a hassle free procedure for your second purchase.

2. What are the shipping costs?

There a fixed shipping costs of Rs 50 involved within the city limits. Your merchandise gets delivered to your doorstep in a span of 3 to 4 days.

3. How do I log in without a registered school id?

To log in from your school id, please visit the home page and click on the log in button located on the top right corner of the page.

4. Is it possible to get the trial delivered to my house?

You can visit the nearest happy centre around your house to get a free trial. There is no home-trial.

5. What are the standard sizes of uniforms?

You can refer to the size charts near each of the product descriptions.

6. Are you confirming the delivery date by message/mail?

A mail and a text message will be sent to you as soon as you place the order on our website.

7. How can we follow up the status of the uniform?

To track the order, you can log into the website and track your order. You can also call the concierge service.

8. If wrong size uniform is delivered, what should we do?

Don’t worry!Just up our Customer care concierge service and well take care of the rest.

9. Cancelling of order is possible or not?

No Sorry! it is not possible to cancel an order.

10. Customized uniform required, what to do?

We do not take customised orders. You will have to get in touch with your School/Vendor.

11. What is the Contact number and address of the outlet?

To contact the Alchemy Store, you can call the customer care concierge or drop us a Mail. You can also visit the happy centres nearest to your home.

12. Instead of Online purchase, if I come directly to outlet, what is the procedure?

You can only purchase through the online store.
To get a free trail of the clothes, you can visit the nearest happy centres.

13. What is the Working timing for the uniform supply?

We work 365 days, from 9 am to 9 pm. No excuses to serve you seemlessly.

14. How many days will you take to deliver the uniform from the date of booking?

The uniform is delivered to you within 3-4 Days of the order.